Did you buy a gift card from them? Did it work and how long did it take to get the card?
I think cake wallet has rather good reputation in monero community, so I decided to try the cakepay to buy a gift card. So far the experience was quite awful - I either got scammed or their service/support is terrible. My gift card was paid for more than a week ago - but I still haven’t received it. Timeline:
- Dec 27 - paid monerojis for a gift card - the payment went through but the order indicates that there was some problem with the payment and I need to contact them by email with order id to resolve it (which I did at the same day). I receive a standard “Request received” email and that’s it.
- Dec 29 - I write a comment under their advertisement post here on monero.town, where I tag the author of the post @[email protected] and ask about the situation - it still has no answer as of today (Jan 4).
- Dec 31 - finally (after 4 days!) I receive answer from their support where they basically tell me that indeed the problem was on their end, and I “should be receiving an email with the gift card details shortly”.
- Jan 2 - I write another email saying I still haven’t got the gift card.
- Jan 4 (today) - no response and no gift card.
Honestly, even if it gets resolved I’m quite unlikely to use their services again… Curious to hear what experience other folks had with cakepay…
Some screenshots/proofs under a spoiler:
screenshots
Oh wow, I have never heard of this happening. My experiences with them have been quite good. So, I’m a little surprised.
Okay glad to hear that you had positive experience with them, thanks. Maybe it’s so slow due to holidays and will get resolved in the end, but it’s not a good customer service :(
I agree that is quite unacceptable.
Yeah this experience is not the norm for Cake Pay. However, trying to find out what happened so we can avoid this in the future.