Mordacius

$1 billion to start.

This. I was phone support for dial-up internet for the transition - when I started, we just did our best and frequently worked with customers at their level. I enjoyed that, the customers did too. I got promoted easily.

By the time our jobs were getting shipped overseas and we were all getting fired, they replaced that with a ‘knowledge tree’ everyone was supposed to follow regardless of our personal experience in order to make sure all customers got the exact same experience. Softened the blow. I never went back to tech support as a job.

(This was like twenty years ago. I imagine it’s only gotten more stifling since then.)

Very much so. It also highlights a shift in how writing works now that I’m concerned about: when humans are doing it, generally someone will copyedit or beta read (admittedly, not on clickbait sites). With AI? Yolo, just publish it as-is, since not paying humans was the whole point. We’re gonna see more and more of that.

Thanks for sharing that. I appreciate finding out about her writing generally, and I agree that this is as relevant now as it was… literally every other time this same thing happened.