A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
  • BastingChemina@slrpnk.netEnglish
    1·
    4 months ago

    I think it’s more “Most consumers hate the idea of a bad, unhelpful customer service”.

    I’m fine with AI if it was actually helping to solve my issue, but it is generally not the case.