When I worked help desk, a coworker of mine took a call where someone called in because one of the thin clients was on fire. The user was advised to call 911.
I was helping a user reset their password and the convo went something like this:
Me: Ok, your temporary password is Password1. Log in with that and you’ll be prompted to change it.
User: Is that a capital 1?
Me: No, just a regular 1.
When I worked help desk, a coworker of mine took a call where someone called in because one of the thin clients was on fire. The user was advised to call 911.
I was helping a user reset their password and the convo went something like this: Me: Ok, your temporary password is Password1. Log in with that and you’ll be prompted to change it. User: Is that a capital 1? Me: No, just a regular 1.
Rule W25 of Rules of Tech Support - Users will try to do things like type in uppercase numbers.
https://graphicdesign.stackexchange.com/questions/54423/why-dont-upper-case-numbers-exist