T-Mobile’s latest move is sure to gain negative attention from its avid subscribers. And for many, this just might be the final nail in the coffin to entice them to switch to another carrier.  As spotted in an internal document obtained by The Mobile Report, the Un-carrier is preparing to change its bill credit policy on device promotions. This new change will affect promotions offered ... [read full article]
  • PsyDoctah9Jah@lemmy.worldEnglish
    22·
    5 months ago

    Some dolt said: “I don’t see an issue with this. The original agreement is, T-Mobile pays your phone off for you in time. If the customer willingly pays their phone off with their own money, then I don’t see why T-Mobile should continue to give you credits. It’s not the customers money. T-Mobile gives the customer the trade in value via a bill credit so essentially T-Mobile has done their part in reimbursing the customer for their traded device. So what’s the actual issue here? I’m genuinely curious”

    …sigh. The more I’m stuck on this planet, it’s so difficult interacting with people. The gift( and curse) of having an above average level of both I/Eq is exhaustive.

    Are they wilfully obtuse are really that dense. Why is comprehension such a challenge for most people.

    T-Mobile themselves encourage early payments towards EIP. But let me just get to the point. The AGREEMENT is contingent upon CONTINUED SERVICE, not the duration of the EIP balance. It’s so stupid, they purposely give a device $5 FMV just to deduct that from the promotion credit and to split $5 over 24 months, at least online. You have to upgrade in store and ask to apply trade in value towards your EIP. The issue with that is the device you want might not be in stock.

    Anyway, it doesn’t matter if I pay off an EIP early, maybe because I want to finance more, you really don’t need an excuse, if you CONTINUE service on the line, it doesn’t matter, you are still due the remaining credits, because your service is still active… how anyone needed this explained to them is sad.