A few years ago I was working as an international buyer for a manufacturing company.
My boss was a difficult woman to work with as she would jump to insults and would make you feel small and insignificant, but the pay and the benefits were good compared to the rest of the market.
It was a large company that could forecast their orders with at least 3 months in advance. When the orders got processed, they were being sent out to the Production Planning Team and to the Buying Team. My job was to make sure the Production Dept was constantly supplied with the necessary materials so they could continue their work. My orders were stable with very few fluctuations in them so it was mostly the same order repeated to the supplier each month.
The conflict started when I noticed in our warehousing software goods from my suppliers appearing on overstock, a 8 months worth of overstock, millions of euros, which should’ve been impossible. I tried flagging it with my boss who concluded that it was my job to manually check the stock in the warehouse. I did, for 3 days, manually checked box by box. The pieces weren’t there. I tried flagging it with my boss again, trying to explain that it has to be a bug in the system. She called me a dumb cow who can’t count. She sent me again in the warehouse to manually count everything, but since I was a stupid cow who couldn’t count, I was given a helper. We each started to count from different sides of the warehouse, box by box. Checked the numbers after: our counts were off by one box. We both went to my manager to tell her that the materials weren’t in the warehouse and it was an error in the system.
She went mental, pulled me in a HR meeting, and started complaining about me. I signed my resignation, but they asked for a 2 weeks notice so I agreed.
First day:
My boss had me cancel all future orders from our suppliers and to cite us having an overstock as being the issue.
Made a stuffy manual for my replacement
Second day:
Called all carriers and told them to hold the goods they had in their warehouse due to be delivered for as many weeks as they can (and to invoice my company for warehousing), since with 8 months overstock they couldn’t possibly fit anything else in their warehouse, right?
Called all my internal contacts and told them what happened. Called the helper I received to count the materials and told him to have his count ready to be sent out to the Financial Director at a message notice.
Third day:
Got my replacement trained in everything. My stuffy manual had 250 pages. She was “trained” in most of it that one day and had the manual for the rest. My replacement got also warned by my colleagues regarding my manager’s tendencies to yell and insult. She was expected to start the next day and do everything on her own from start. She resigned at the end of the day.
Fourth day:
My manager got straddled with my responsibilities since my replacement bailed. I spent my time writing a nice report for the Financial Director.
At the end of the day my boss came over and told me since she has been doing all the work herself then she doesn’t want to see my face around the office anymore. I wished her well and on my way out sent out my report to the Financial Director and my colleague sent in his counting paperwork.
I wish I was a fly on the wall the following Monday when they realised they had zero material for the week to work with, or for the following week, or the one before. They also got high snow for a week or so and the trucks couldn’t reach them.
I got a phone call a few months later from a higher up manager to discuss with me the possibility to return to work for them. I asked them what happened and I found out my boss got sacked.
After I left, the following Monday Production flagged the lack of materials with my boss. She tried contacting the suppliers but she was told that the orders had been cancelled due to us having an overstock. She tried contacting the suppliers, and they told her they had no empty truck to deliver since all of our orders have been put on hold, so they got re-assigned. The factory was shut for a month due to weather events and lack of goods, they lost customers so the upper management decided to call in an investigation. My report, my colleague’s, the testimonials from colleagues and suppliers, together with my (erased by boss but recovered by sys admin) email proved there was a leadership issue within the team.
“Here, have a look at reality”
Your boss, for some ass-backwards reason: “No”
I still don’t know why she didn’t even think for a second there could be an error in the system.
Unless maybe she was hiding something, maybe stealing funds and hiding them as overstock?
Unless maybe she was hiding something, maybe stealing funds and hiding them as overstock?
What’s a little embezzlement between friends, right?
I can’t think of a good reason beyond theft and/or embezzlement that the boss would react so strongly to missing inventory.
“the person who has been working here for a long time must be wrong, it can’t ever be the automated system!” - said no sane human being ever.
A large portion of my job is automating things, and whenever there’s a discrepancy my immediate response is to check the automation for issues. Automation brings speed and consistency, but there’s a significant difference between consistency and accuracy.
I love when the boots on the ground tell me I screwed up, because then I can pick their brains and make things better!
Automation brings speed and consistency, but there’s a significant difference between consistency and accuracy.
I deal with automation vs manual input a fair bit also, this is really accurate.
As a rule of thumb, when one or two cases go wrong, it’s usually human error. If hundreds of cases go wrong at once, it’s probably automation run amok.
Software engineer here. And so much this.
Our job is to build, but we aren’t experts in the field we are building software for. Detailed, high-quality feedback is insanely useful, because we are trying to get in the head of someone using our product day to day, but we can’t know exactly how or users want to work…
Please tell me you boss was at least disciplined, if not fired. That she went out her way to cancel future orders from suppliers AFTER you warned about the supply issue must have cost the company a lot of money.
She was. She cost the company so much money during those 4 weeks when production was closed down that even her bosses loyalty couldn’t save her at that point. Hundreds, if not thousands of orders to clients not delivered, clients pulling back and finding other suppliers for their businesses, carriers refusing to deal with her directly, those were all things that couldn’t be covered anymore
Did you end up returning to work for them?
Oh hell no, I had already relocated to another city in the meantime. Plus the HR manager was present when I tendered in my resignation and said nothing. So no way I would return there
When you try and dig everyone out of a hole, but your boss decides to make things worse 😂
That’s crazy. Why hire you if they didn’t trust you in the first place?
My manager didn’t trusted anyone. Had the highest turnover rate in the company. In my position they had 7 buyers within 2 and a half years. Her bosses were aware there were issues within our team, but trusted her more than even numbers on papers as she was their first employee and felt loyalty towards her after 20 years working together
That’s just… Wow
If only they had purchased a smart employee that could count (like you) to do this job instead of a “stupid cow that can’t count”, this could have all been avoided. /s
Glad to hear they got what they wanted!