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This message started appearing 3-4 years ago when you logged in with a prepaid account.
Sorry we’re not ready for you yet. We’re working on improving your app experience. In the meantime, my.t-mobile.com can help you out. Go to my.t-mobile.com ›
I agree. The network has been pretty solid for me since ~2016, but i pay with giftcards rather than risk my CC info to them. No thanks.